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Casserly Consulting L.L.C. Blog

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Getting a Better Sense of Customer Relationship Management

Getting a Better Sense of Customer Relationship Management

I’m sure I don’t need to tell you how important it is to have a handle on your clients’ needs. After all, how else are you supposed to offer them the level of service that they need to remain satisfied enough to stay subscribed to what you offer? This endeavor is exactly why a customer relationship management (or CRM) system is so crucial.

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Budgeting for IT Can Benefit Your Business’ Bottom Line

Budgeting for IT Can Benefit Your Business’ Bottom Line

Your business depends on a budget to come out in the black at the end of the fiscal year, and the way you invest that budget will have a considerable impact. As you create this budget, your IT needs to be one of your top considerations - after all, it is what effectively powers the modern business. Here, we’ll discuss how diligently incorporating your IT into your budget can help your business be more successful down the line.

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Why It’s Great that Managed Services are Managed

Why It’s Great that Managed Services are Managed

One of the key benefits of managed IT services is right in the title. It’s managed, meaning that you don’t have to worry about maintaining or configuring your systems. Many small businesses see these kinds of advertisements out in the world but don’t necessarily understand what services are being marketed to them. We’ll take a deep dive into what you can expect from “managed” services for your organization.

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How to Properly Assess Your Technology Needs

How to Properly Assess Your Technology Needs

Nothing lasts forever, especially not the technology that a business relies on to function. Between typical wear and tear and the always-improving trajectory that the technology industry follows, you will likely need to actively evaluate your needs and what you resultantly need to obtain. Today, we’ll walk you through how this technology assessment should be shaped.

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Is Your IT Holding Up Its End Of The Bargain?

Is Your IT Holding Up Its End Of The Bargain?

As you design your business’ IT infrastructure, it is important that you look months and years into the future, rather than just what you need in the moment. A good managed service provider will understand that--which makes it your job to find a good one. The following questions will help to more quickly narrow down your search to find the best provider for your needs.

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Here’s a Cost-Effective Alternative to Onboarding Additional IT Staff

b2ap3_thumbnail_outsourced_it_400.jpgAn internal IT department serves two primary purposes for businesses. The first is to keep an eye on your technology problems and resolve them. The second is to plan for the future and implement new strategies that will help your organization function more effectively. The problem for the average small business is that their IT department often doesn’t have the luxury of performing both of these tasks.

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Explaining Managed IT to Busy Business Owners

b2ap3_thumbnail_managed_it_service_agreement_400.jpgAs a business, you focus on providing a specific good or service to your area. This means spending a considerable amount of time trying to make your organization the go-to SMB for that particular service. All organizations specialize in a certain craft, but sometimes their skills may fall short of their needs in areas that lay outside this expertise. Outsourcing is a simple way for businesses to leverage skills that aren’t part of their expertise without taking the time to learn the skill themselves, and it’s an invaluable part of any business owner’s strategy.

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It Pays to Outsource Your IT

b2ap3_thumbnail_managed_it_services_400.jpgTechnology can be fickle at times. When it’s not working properly, it can hold your business back from reaching its maximum potential. Therefore, in order to maximize your bottom line, it becomes common sense to ensure that your technology is in proper working order at all times. The problem lies in the fact that you may not necessarily specialize in technology management, and don’t have the time or budget to perform maintenance yourself. What’s the SMB to do?

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Overcome IT Performance Issues with These 4 Proven Practices

b2ap3_thumbnail_it_maintenance_400.jpgIs your network running a little sluggish? Computing hardware isn’t perfect and requires a certain level of maintenance in order to keep everything running at capacity. Before you swap out your old server units for new ones, try these maintenance best practices.

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Tip of the Week: How to Find the Perfect Outsourced IT Company for Your Needs

b2ap3_thumbnail_it_company_for_your_needs_400.jpgA growing company tends to experience a lot of IT pains. This is because growth usually goes hand-in-hand with an expanding IT infrastructure, and your in-house IT staff might not be able to keep up with the increased workload. This is especially painful if your budget isn’t as flexible as you’d like. You decide that it’s in your best interest to outsource your IT, but where should you start looking?

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3 Business Ventures Utilizing Vendor Management

b2ap3_thumbnail_subcontractors_and_vendors_400.jpgHave you ever wondered where some of the top talent in the world comes from? Not everyone knows how to find the best vendor for their needs, but with our IT service called vendor management, we find fixes to problems which lie outside our area of expertise. Despite what you might think, you may not be entirely unfamiliar with vendor management. In fact, you use it for several everyday services as it is.

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Trust Your Gut when it Comes to IT Services

b2ap3_thumbnail_trust_your_gut_on_it_400.jpgHave you ever been stuck in a technology rut while working on a major project? If this is an everyday occurrence for you, your gut might be telling you that there’s a better way to handle your business’s IT. Most of the time, there’s usually a better way to handle these issues, and it’s with the latest and greatest technology. Your IT provider needs to be familiar with the most recent developments, good or bad, to deliver you the best quality services available.

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3 Simple Solutions to Free Yourself from IT Issues

b2ap3_thumbnail_usa_it_400.jpgWe're just about to roll into a weekend, which to a lot of employees (and hopefully some business owners) means a little bit of relaxation and freedom from the day-to-day grind of business - not that it's all THAT bad, but it's nice to step away for a while, right?

We know what it's like running a business. Sometimes you simply can't unplug, step away, and be free. There's just too much to worry about, and not enough time in the day. Business owners often sacrifice that little bit of freedom the weekend brings (when you should be spending time with family, recharging your batteries, and preparing for yet another Monday). We have a few ways to help you free up more time.

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Proceed With Caution – Learning Curve Ahead

b2ap3_thumbnail_lots_of_tech_400.jpgHumans are notorious for staying within their comfort zones. When something new or unfamiliar rears its ugly head, we often are too habitual to change with the times. While this is mostly applicable to social situations, such as an introvert being stuck in a hot, stuffy room full of people, comfort zones can also apply to your outdated laptop or smartphone. Upgrading can be challenging, but very rewarding.

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Hit a Home Run with Outsourced IT

b2ap3_thumbnail_hit_a_homer_400.jpgToday is opening day for Major League Baseball. Teams are finishing up spring training and making the last round of cuts before they start the regular season. In the MLB, each team is allowed to have 25 players on their club when they break camp. Every year each club has a handful of guys that make that decision hard for the General Manager.

This situation happens in your business as well. After determining the viability of an expense, the least viable expenses are often cut from the budget. Redundant expenses can really drive down the bottom line, so cuts are made. Here are three ways the IT professionals at Casserly Consulting L.L.C. can save your organization money and give your team the best chance to succeed.

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Don’t Skimp on These 7 Tech Must-Haves

b2ap3_thumbnail_gearhelp400.jpgAs a small business leader, your obvious "win" is making a large profit. With this goal in mind, small businesses commonly try to cut their costs by neglecting tech upgrades. Unfortunately, technology often ends up on the backburner of the budget in an effort to maximize profits. Here are seven tech must-haves that your business can't afford to skimp on.

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Data Backup: 4 Facts You Need to Consider

b2ap3_thumbnail_backup400_20130821-134837_1.jpgA strong business strategy is not complete without a carefully thought out plan of action in the event of a disaster. Putting a system in place to back up your digital data should be at the top of the list in that action plan. After all, if you lose your company's data in an accident, your business will suffer. Here are four facts to consider when thinking about protecting your company's data.

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6 Ways we can be Your Favorite Tool!

b2ap3_thumbnail_fixit400.jpgIt's our job to find the best technology solutions for our clients. We are not limited to offering just one solution, like computer repair; on the contrary, we have several different solutions that can be customized to meet your needs. When it comes to technology, we work hard to position ourselves as your all-in-one turnkey solutions provider!

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Turn IT Around

b2ap3_thumbnail_chxfix400.jpgSo your workstation is crawling along at a snail's pace and you've decided to call your local computer fixer-upper to take care of it. After hours (or days) of twiddling your thumbs, you get your computer back, only to find out that the problem was actually a result of your inability to manage the files. The computer didn't break; it was just infected with malware due to user carelessness.

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What’s in Your Firewall?

b2ap3_thumbnail_Firewall400.jpgIt is vital that you have a firewall in place to protect your network. Unlike the name suggests, a firewall will not protect your PC from an actual fire, but rather, a firewall will protect your computers from cyber-threats. Network firewalls are a little more complex than brick and mortar; here is a basic explanation on how firewalls work.

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